Privacy, in plain English.
What we collect when you visit octivo.io or get in touch, why, and how to see, fix or delete it.
Who we are
Octivo Labs Pty Ltd (ABN 22 693 872 276), Melbourne, Australia. We follow the Australian Privacy Principles. Questions or requests go to info@octivo.io.
What you tell us
When you send a form or use sensAI we keep what you typed: usually your name, email, company, phone, message and the services you picked, plus the page you sent it from.
How you use the site
Our own visitor counter records the pages you view, how long you spend and how far you scroll, the buttons you press, the site or campaign that sent you, your device and browser, and a rough location. We work out the city and network name (for example your company or internet provider) from your IP address, then throw the IP address away.
Cookies
- ov_id: a random number that lets us recognise a returning browser. It lasts up to 400 days and is only read by us.
- Advertising pixels from Meta (Facebook and Instagram), and at times LinkedIn and Google Analytics. They help us measure our ads and show them to people who have visited. Those companies handle that data under their own privacy policies.
- You can block or delete cookies in your browser at any time, and the site still works.
Why we use it
- To reply to you and look after your project.
- To see which pages help people and which don’t, so we can make the site better.
- To measure our marketing and advertising.
Where it is kept and who sees it
Enquiries and visit data are kept in The Lab, our own system, hosted with Railway, whose servers may be outside Australia. Email runs on Google Workspace. Only the Octivo team can see it. We never sell or rent your details. Origins waitlist forms are handled by our partner TMRW, which runs the Origins platform.
How long we keep it
Visit records are deleted automatically after 400 days. Enquiries are kept while we work together and for our business records, unless you ask us to delete them.
Your choices
- Ask to see, correct or delete what we hold about you: email info@octivo.io and we will reply within 30 days.
- Stop our visitor counter on your browser by adding ?notrack=1 to any octivo.io address once.
- If you are not happy with how we handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.